Helpdesk Issue Management

Main Features

The following list describes in detail the current implemented features of this system.

Multiple functional domains - allowing the system to hold multiple issue management systems in the same database and using the same pages. In practice this could allow the ICT helpdesk of an organisation to use the same system as the maintenance crew, with all their information partitioned into 'Domains' within the system.
Submission of an 'Issue' - each issue that is submitted carries metadata with it such as time of request, requester, summary and description, associated site(s) etc.
Tracking of submitted issues - every issue in the system can be tracked closely and monitored by all involved to ensure speedy and efficient resolution of the issue.
Full configurability - all internal values such as priorities, levels of issues, statuses of issues, problem categorisation and site and user management can be administered fully within the system.
Summary statistics - basic summaries of issue numbers against priority / status / level (etc.).
Six levels of access rights - Six different levels of access will ensure that all prospective clients have access only to those functions pertaining to them. Those six are: Client, Site Contact, Support, Admin, Domain Admin, and Root.
Full text searching - to allow the searching of issues on full text fields.
E-mail notifications - allowing the system to keep in touch with users to ensure that their assigned issues don't go unnoticed.

The following list describes in detail the soon-to-be implemented features of this system (fingers crossed).

Knowledge base - to allow the holding of information and knowledge regarding the issue reolutions for both prosperity and for the use of the clients of the system.
Statistics - full reporting regarding all aspects of the system.

Email the developer if you find any bugs or have any suggestions or requests.