Chapter 1. Introduction

Table of Contents
What is the system?
Domains - Functional Diversity
Sites - Scaling the System
Levels - Escalating Issues
Users - The Life Blood

What is the system?

If you currently run a job based helpdesk of some sort, this system will make your life easier. By "helpdesk" I mean a service whereby requests are made by a number of clients to a number of support agents. The requests could be for anything, and the following list shows examples of such systems.

In fact, as this system is effectively a work flow manager, any such organisational unit that works in this way could benefit.